Refund policy
At TIGE, every arrangement is thoughtfully composed by hand and made to order. Because our flowers are fresh and perishable, we are unable to accept returns or exchanges.
DAMAGED OR UNSATISFACTORY ARRANGEMENTS
We take great care in preparing and delivering every TIGE arrangement. If your flowers arrive damaged or are not in acceptable condition upon delivery, please contact us immediately at hello@tigestudio.com
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the arrangement and any damage
Once we have reviewed your request, we may offer a replacement or refund at our discretion.
NATURAL VARIATION
Flowers are natural products, and no two arrangements will be exactly alike. Individual blooms, colours, shapes, sizes, and availability may vary from the images shown on our website.
Our product photography is intended to provide a guide to the overall aesthetic, style, and scale of each arrangement. Your TIGE arrangement will be uniquely its own.
Minor variations are therefore not considered defects and are not eligible for a refund or replacement.
CANCELLATIONS
Because arrangements are made to order, orders may only be cancelled within 2 hours of purchase. After this time, we may have begun sourcing or preparing the flowers and the order cannot be cancelled.
DELIVERY ISSUES
Please ensure that the delivery address and contact information provided at checkout are accurate.
TIGE is not responsible for delays or unsuccessful delivery resulting from an incorrect address, inability to access the delivery location, or the recipient being unavailable to receive the order.
If there is an issue with your delivery, please contact us as soon as possible so we can assist.
REFUNDS
Approved refunds will be issued to the original method of payment. Please allow your financial institution time to process the refund once it has been issued.
TIGE reserves the right to assess each request individually and determine the appropriate resolution.
CONTACT
For questions regarding an order, please contact:
TIGE
Flowers, considered differently.